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Privacy Policy

DATA PROTECTION

We take the security of all your personal information and payment details very seriously. Your personal details can only be accessed by us so that we can process your orders. Your credit or debit card details are not stored at all. We promise to protect your privacy. We will only use the information that we collect lawfully and in accordance with the Data Protection (Amendment) Act 2003. We collect information about you so that we can process your order and provide you with the best possible service. At all times you have the opportunity to opt out of future mailings. We do not make unsolicited telephone calls, send post or emails to you. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.

Cookies are used on this site to hold information that help to make your shopping experience with us better. The cookies used on this website do not store any personally identifiable information.

PAYMENT SECURITY

Online credit and debit card payments are securely processed through Realex Payments, a leading European online payment gateway, headquartered in Dublin with offices in London and Paris. Through Realex, Springwools provides buyers with the same superior payment security as multinational companies such as Virgin Atlantic, VHI Healthcare, Party Poker, Daft.ie, Aer Lingus, AA Insurance and more – all of whom use the Realex Payments system.

As all credit and debit card details are processed to the highest security standards, Springwools has no access to your credit or debit card details when you place an online order – these are kept top secret. As such, any additional charges for split delivery/additional goods you may request after your order is placed cannot be charged using your already-supplied payment information. Additional charges can only be added to your order if you telephone Springwools to verify your credit or debit card details. Please be assured that all payment information provided over the phone to Springwools is handled with the highest levels of security.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.