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Returns Policy

Online Returns

If it turns out that a yarn you ordered online isn't as you expected or was ordered in error, we are happy to accept returns within 10 days of our dispatch date and 20 days for international sales.

Restricted Returns

Certain goods, such as buttons, books, patterns, needles, crochet hooks, accessories, sale items, or special orders, are not eligible for return

We offer credit or exchange for such returns, less actual carriage cost- Springwools pays more towards carriage than the advertised rate, as the additional charge is offset against your purchases.

Outside of this 10-day period, our usual shop Returns Policy applies (below). Should your order be returned to us due to non-delivery (i.e. returned marked "Not Collected", "Uncollected" or similar by the carrier) we offer a refund less the actual carriage cost, plus any shipping charges and costs of carriers for returns plus credit card or Paypal charges, commissions and fees. If there is an error or shortage in your order Springwools must be notified within 7 days of receipt of delivery.

Springwools Shop Returns Policy

In addition to your Statutory Rights, we're happy to accept returns within 30 days of purchase, provided yarn is unused, and we still have the same dye lot in stock. We offer an exchange or credit note for such returns.

Please keep your receipt. Without it, we can't verify the price you paid and so can only offer an exchange/credit to the value of the item's lowest recent sale price. Sorry!

We cannot accept returns of yarn quantities over one kilo, buttons, books, patterns, needles, sale items, or special orders.

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